Customer Service
(855) 264-1199 Toll Free
help@razoremporium.com
Store Location & Hours
210 S. 37th Street Phoenix, AZ 85034
We love helping customers find the right shaving products in person! Just walk on in, we welcome customers all day and someone from our team will be waiting in the store to help you! Everything available on our website is available in store!
Monday-Saturday 9:00am - 4:30pm MST
FREQUENTLY ASKED QUESTIONS
I'm new to wet-shaving. What do I need to get started?
We have excellent Starter Kits from top manufacturers on our Kits page. Please also read through our Wet Shaving Education Page and take a look at our YouTube Channel for LOTS of videos!
What blades do you recommend to start with?
We have several Sample Kits that cover a lot of ground. Blades are like tennis shoes- it's hard to recommend a specific type and honestly much better to experiment until you find the perfect blade for your skin and beard!
I want to send in my vintage razor for work. What do I need to do?
If your razor just needs to be cleaned, adjusted and sanitized, click here to order our Tune-Up Service. If your safety razor shows brassing, corrosion or damage, click here to order our Razor Revamp Service. If your Straight Razor needs new handles, cleaned or sharpened, click here for our Straight Razor Revamp Service.
What's the status of my order?
For product purchases, log in to your store account here. For service work, we have a repair shop customer portal here.
Damaged, Lost, or Stolen Orders?
If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
Are you interested in buying or consigning my vintage razors?
The easiest way to find out if you have something we're looking for is to send us an email with pictures to help@razoremporium.com
How old is my vintage razor?
Information on Gillette Date Codes, razor history and more can be found here. To learn more about other brands, please consult the Safety Razor Compendium here.
How do I safely clean up my Safety Razor?
Check out this great video we did on just that subject!
I received my razor back from Revamp / Tune-Up with an included polishing cloth- what are these black marks on the cloth?
This cloth contains Polishing Compound. It is NOT A SILK SUN-GLASS STYLE Cloth. Rubbing it on metal will create dark stains. This is normal - the act of any polishing is removing the metal on the surface to reveal bright, shiny metal underneath. The metal that comes off stains the cloth dark.
How does the point system work?
Here is how the point system works. Remember to log into your account before you make your purchases so your account will calculate the points! For every Dollar you spend you will earn a point. You get 200 points or singing up and you will also get 200 birthday points in your birthday month. Your account will show you how many points you have to use. 500 points gives you a $5 coupon. 1000 points is $10 and 200 is $25 off. You will see at checkout there will be an option to use your points. If you have any more questions please let me know. This is a new program and we are learning as we go with you, the customer. Thank you for your time and patience throughout this process. And as always Happy Shaving!
Still Not Sure? Send us an Email!
