- Shipping & Returns
Shipping & Returns
SHIPPING ADDRESS | RETAIL LOCATION
Our store and shipping address is:
15 East Jackson Street
Phoenix, AZ 85004
Our store is a retail location and we welcome all walk-ins! Everything available on our website is available at our brick and mortar locations to smell and put your hands on!
If you have already purchased services and are sending in a razor for our Tune Up or Revamp process, you will receice an order confirmation e-mail with directions on how to being the check-in process from home.
GENERAL + DOMESTIC SHIPPING POLICY
At Razor Emporium, we guarantee to process and ship orders in a timely manner. We are open 6 days a week - Monday through Saturday. We are closed on Sundays. We ship twice daily. Your account will be updated when the item ships, and tracking will be emailed to you / reflected on your account automatically. Tracking information is updated via USPS and can take up to 3 hours to update. If you choose to pay via personal check, we generally wait 1 week or for funds to clear before shipping your items.
All orders will be shipped to the shipping address entered at checkout. The buyer will be responsible for all additional shipping expenses if the address provided is undeliverable. If a package returns as undeliverable the buyer can request a refund and you will be refunded the purchase price minus the already used shipping costs. If the buyer would like to attempt the shipment again a verified address must be submitted and additional shipping costs paid before we are able to re-ship your order.
APO/FPO address are considered Domestic Shipping addresses still and we are happy to ship to you! We find tracking updates are not reliable or regular due to the great distances these packages travel, we do not guarantee delievery times. USPS Insurance is available for an additional fee, and all Claims can be processed by contacting USPS.com. Razor Emporium is not liable for any missing, lost, damaged, or undeliverable packages.
FREE DOMESTIC SHIPPING
Orders of $65 or more receive FREE SHIPPING via First Class USPS mail in the United States.
Whether you are in the US Military, Police, Fire or EMS line of duty - thank you for your service! Please use coupon code SERVICEUSA during checkout to take 10% off your order!
All shipping costs are calculated in the shopping cart upon purchase. We offer FedEx, UPS, and USPS mail quotes and will ship the method chosen by our customers upon purchase. Any questions about shipping quotes can be directed to email@example.com for estimated times please visit that carrier's website.
INTERNATIONAL SHIPPING POLICY
Razor Emporium aims to be "Known the World Over," so we gladly accept international customers! Welcome to our site and please contact us with questions you may have. ANY NON UNITED STATES ORDER over $100 USD will require a phone call (855-264-1199) or email (firstname.lastname@example.org) for verification before we will ship it to prevent fraud.
Upon placing an order over $100.00 you will receive an email requesting a photo copy of your ID and a photo copy of your credit card with the name and last 4 numbers visible. We also require your billing and shipping address to be the same. If they do not match we will ship to the billing address. If this is a problem we will cancel the order and issue you a full refund. The order will be held for 5 business days, if we do not hear from you in that time we will refund and cancel the order. Thank you for your cooperation!
ANY Russian / Ukraine first time customers will require verification of the credit card BEFORE we will ship.
For return customers: recently we have upgraded our shipping options for all international customers. PLEASE NOTE: Once the packages leave our store and arrive to your country: your country's postal service is in charge of managing the package delivery and tracking (if they offer this service, some do not). If you would like more assurance outside of USPS Priority Mail International, please utilize the UPS option during checkout. For any questions or concerns please contact us directly. Thanks!
United States Postal Service International mail can take up to 20 business days. However, if a package is held in customs it could take an additional 45 business days. We are not responsible for any packages held by customs or any items confiscated by customs. Razor Emporium is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government. Any claims for lost packages can not be made until 45 days after the shipping start date. In the event that a package is lost, stolen, or damaged you agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. We are not responsible for any packages lost, damaged, or stolen when using a forwarding service of any kind. There is No Guarantee on delivery times.
United states postal service prohibits all alcohol based products via air mail. If an international order containing an alcohol based product is placed the item will be removed from the order and the purchase price of the item and any shipping costs associated with the item will be refunded. We apologize for the inconvenience and appreciate your business.
Customs forms are auto-generated by our shipping software and monetary values are directly recorded based on what you purchased from us. They cannot be edited to reflect a lower value.
All items may be returned within 14 days and be unused and in the original packaging. Please contact us if you plan to return or exchange a product at email@example.com Once your returned item is received you will be issued a prompt refund, minus the cost of shipping either way.